Support is just a click away
Whether you want to access our acclaimed support team, find out about the FREE coaching we provide, meet our software experts or to look up some information on our Help website, you will find your answers here. If not, just ask!
We like to think that we have made pet sitting software as easy as it can be, but pet sitting administration itself is often complex, especially when it comes to pricing rules and staff pay. There are also many options for customizing your software where you can benefit from advice from an experienced coach. So for people who would like more help we offer a full (optional) package of coaching and implementation services absolutely free of charge.
Have you ever tried to implement pet sitting software in your business and it failed? Maybe you didn't get the right level of help and support?
We have invested in providing you with a partner who is dedicated to ensuring your success with implementing pet sitting software into your business.
The Pet Sitter Plus sales & support team is made up entirely of experienced pet sitters many of whom are still actively running pet sitting businesses. On our Meet our Coaches page, simply click on the photo of your coach and read a brief history of their experience and knowledge of the pet care industry.
Our extensive Help website provides over 1,200 pages of support articles, written by our team with explanations and instructions on every part of your software. There is a Help by Menu navigation which replicates the menu system in Pet Sitter Plus, so you can easily follow the menus to find the particular area you need to know more about. There is also a Step-by-Step Tutorial which is a useful tool to get started, to remind you of topics you covered in your training sessions with your coach, or to help new staff become familiar with the Pet Sitter Plus environment. Plus some Getting Started Guides to work through at your own pace and as a reminder of what your coach will have shown you.
